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BCB Uber Bill Issues

pBCB: Uber Bill Issues IN HER STANDUP ACT.

BCB Uber Bill Issues

IMAGINE CHECKING YOUR BANK STATEMENT AND FINDING CHARGE AFTER CHARGE, ALL MISTAKES TO THE TUNE OF THOUSANDS OF DOLLARS LEX A SAFETY HARBOR MAN USES UBER AND HIS ACCOUNT IS TIED TO HIS DEBIT CARD. HE WAS SHOCKED TO SEE THIS BANK STATEMENT SEEN UBER CHARGED HIM MULTIPLE TIMES A DAY FOR WEEKS. THAT IS WHEN HE KNEW HE HAD BETTER CALL BEHNKEN. SHE JOINS ME NOW. I CANT EVEN IMAGINE SEEING YOUR STATEMENT IN SEEN THIS CHARGES.

THIS FAMILY USES UBER REGULARLY BUT NOT THIS MUCH. I HAD TO TAKE A LOOK AT THIS. I CHECKED HIS UBER APP AND SOME OF THE CHARGES JUST DONT MATCH UP THAT IS RIGHT THERE.

Reporter: HIS BANK STATEMENT IS PAGES AND PAGES LONG OF MOSTLY CHARGES FROM UBER. THESE ARE NOT LEGITIMATE CHARGES. NO. I HAVE HISTORY OF MIGHT UBER USE HERE.

THERE IS NO WAY I DONT THINK IT IS POSSIBLE YOU CAN DO THAT MANY CHARGES IN A DAY. Reporter: HE CHECKED HIS BANK STATEMENT LAST WEEK AND FOUND THIS. CHARGE AFTER CHARGE FOR TRIPS HE INSISTS HIS FAMILY DID NOT TAKE. 37.67, 26.67, 11.18 AND THE LIST GOES ON. YOU FEEL TAKEN ADVANTAGE OF?

WHO WOULDNT? Reporter: HE REACHED OUT TO UBER RIGHT AWAY. HE SENT THE COMPANY PHOTOS OF HIS STATEMENT. HE SAYS NO ONE CALLED BACK. AFTER A WEEK OF INQUIRIES AND THE RENDERING, HE TURNED TO ME FOR HELP.

HE TELLS ME HE HAS LEARNED A BIG LESSON. TO CHECK HIS STATEMENT MORE OFTEN. FOR NOW, HE WANTS HIS MONEY BACK FROM UBER.

I HAD NO IDEA THIS WAS GOING ON. I CANT WAIT TO FIND OUT WHAT IT IS. Reporter: I WENT TO WORK CALLING UBERS CORPORATE OFFICE IN CALIFORNIA.

HE TELLS US HE HAS BEEN CALLING UBER, SENDING SCREENSHOTS, TRYING TO FIX THIS ON HIS OWN AND HE CANT GET ANYWHERE NO ONE IS CALLING HIM. WITHIN HOURS I HAD A RESPONSE. UBER IS INVESTIGATION BUT THEIR SECURITY TEAM DETERMINED SOMEBODY TO STOLE HIS CREDIT CARD INFORMATION AND USED IT TO PAY FOR CHARGES ON ANOTHER ACCOUNT. HE WONT BE RESPONSIBLE FOR ANY THE FRAUDULENT CHARGES. Reporter: UBER TELLS ME HIS CREDIT CARD WAS NOT STOLEN FROM THE APP BECAUSE WHEN YOU PUT YOUR CREDIT CARD NUMBER IN FOR A TRIP THE INFORMATION IS IMMEDIATELY ENCRYPTED.

HE BELIEVES THE INFORMATION WAS COMPROMISED SOMEWHERE ELSE. THEY HAVE REACHED OUT WITH HIM TODAY TO DISCUSS GETTING ALL HIS MONEY BACK. ONE OF THE THINGS WE TALK ABOUT HERE IS DONT TIE YOUR DEBIT CARD TWO THINGS.

IT IS EASIER TO DISPUTE THE CHARGES. WHAT ELSE COULD HE HAVE DONE TO PREVENT THIS FROM HAPPENING? HE SAID IT THERE.

CHECK MORE OFTEN. HE FOUND THREE WEEKS OF CHARGES. THERE ARE MANY WEEKS HE WASNT LOOKING.

HE COULD A STOPPED IT EARLIER AND KEPT A LOT OF THIS FROM HAPPENING. HE WILL BE CHECKING THIS MORE OFTEN AND PROBABLY SHIFTING TO A CREDIT CARD LIKE YOU MENTIONED. IT IS JUST UNFORTUNATE THATp

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